FAQ

General Information

What is included in the Xwander holiday packages?

The package includes transfers to and from Ivalo Airport or bus station, accommodation of your choice (apartment, hotel, or cabin), all listed activities and transfers to activities, winter gear (overalls, boots, gloves), and meals as described in daily activities.

Can I customize my holiday package?

Yes, we are happy to adjust this holiday package to suit your specific hopes and wishes. You can also choose extra activities to enhance your holiday.

Am I OK to join as a solo traveller?

Yes, absolutely. Our tours are designed to be safe for solo travelers, with guided activities and support from our staff.

Are there discounts for group bookings?

We tailor the packages per group size, wishes, and hopes. Please contact our customer service for more details.

Destination Information - Ivalo

How do I get to Ivalo?

Ivalo can be reached by direct flights from Helsinki and several direct flights from Europe. It is common to combine your Ivalo holiday with a visit to Rovaniemi. We are happy to package your whole Nordic holiday, including domestic flights, activities, and accommodations in Rovaniemi, Helsinki, Oslo, Tromso, and Kirkenes. We provide detailed directions and options upon booking.

Do you provide transportation to and from the airport?

Yes, transfers to and from Ivalo Airport or bus station are included in your package.

Rental Cars

We offer rental cars through Europcar. Please contact us for more details and to make arrangements.

Destination Information - Rovaniemi

How do I get to Rovaniemi?

Rovaniemi can be reached by direct flights from Helsinki and several international destinations. There are also bus and train services available from other major Finnish cities. We are happy to package your whole Nordic holiday, including domestic flights, activities, and accommodations in Ivalo, Helsinki, Oslo, Tromso, and Kirkenes. We provide detailed directions and options upon booking.

Do you provide transportation to and from the airport?

Yes, transfers to and from Rovaniemi Airport or bus station are included in your package.

Rental Cars

We offer rental cars through Europcar. Please contact us for more details and to make arrangements.

Local Attractions

  • Santa Claus Village
  • Arktikum Science Museum
  • Ranua Wildlife Park
  • Korouoma Canyon
  • Ice Breakers

Weather and Seasonal Information

What is the weather like during the winter season?

Winter temperatures range from -5°C to -30°C. Expect snow-covered landscapes and limited daylight hours, with the possibility of seeing the Northern Lights.

How should I dress for winter activities?

We recommend layering with thermal underwear, a warm fleece, a windproof and waterproof outer layer, and insulated boots. Winter gear such as overalls, boots, and gloves are provided. We are happy to help choose the right gear and can point to good local deals for things like undergarment packages.

Best Time to Travel and Why

Summer (June-August): Experience the Midnight Sun with 24-hour daylight, perfect for outdoor activities and exploring nature.

Autumn (Late August to Early October): Enjoy the vibrant autumn foliage and milder weather, ideal for hiking and photography. This is also one of the best times for seeing the Northern Lights.

Winter (November to April): Witness snow-covered landscapes, limited daylight hours, and the Northern Lights, with opportunities for winter sports and activities.

Health and Safety

Are there any health precautions I need to take?

No specific vaccinations are required, but it is advisable to have travel insurance. Local medical facilities are available for any emergencies.

Is it safe to travel alone?

Yes, our tours are designed to be safe for solo travelers, with guided activities and support from our staff.

Payment and Booking

What payment methods do you accept?

We accept major credit cards, bank transfers, and PayPal. Our main payment operator is Stripe. Full payment details will be provided during the booking process.

What is the booking process?

You can book through our website or contact our customer service. A deposit is required to secure your booking.

Food and Dietary Requirements

What kind of food is provided and are meals included?

Activity-specific descriptions specify the food provided during activities. Some meals are provided during certain activities, such as lunch during ice fishing and dinner at the Aurora Camp. Full and half-board accommodation is available at an extra price. Xwander Suites does not offer meals, but you can purchase them at Kultahippu outside of peak season at extra cost. Catering and takeaway options are also available.

Can you accommodate special dietary requirements?

Yes, we can accommodate vegetarian, vegan, gluten-free, and other dietary requirements. Please inform us of any special dietary needs when booking.

Equipment and Gear

What equipment is provided for activities?

Included gear varies by activity and may include skis, snowshoes, fishing equipment, etc. Specific details are provided in activity descriptions.

Can I rent or purchase additional gear?

Yes, you can rent or purchase additional gear. For guests staying in Xwander Apartments, the use of skis, snowshoes, and toboggans is complimentary.

Packing List

Xwander has a subsidiary outdoor gear store, Xwander.com, specializing in Arctic outdoor equipment. We are happy to offer advice and deals for your holiday.

Here are some ideas for your packing list:

    Clothing:

  • Thermal base layers
  • Warm sweaters and fleece jackets
  • Waterproof and windproof outer layers
  • Insulated pants
  • Warm hat, scarf, and gloves
  • Wool socks
  • Sturdy, insulated winter boots

    Gear:

  • Sunglasses or goggles (for snow glare)
  • Headlamp or flashlight (with extra batteries)
  • Reusable water bottle
  • Camera (with extra batteries)
  • Binoculars (for wildlife watching)
  • Sunscreen and lip balm (sun and wind protection)
  • Small backpack for daily outings
  • Personal toiletries and medications

    Extras:

  • Swimwear (for sauna)
  • Travel insurance details
  • Snacks (if you have specific preferences)

Language and Communication

What languages do your guides speak?

Our official language is English, but our guide team consists of guides speaking Finnish, French, Spanish, German, and Dutch.

Cultural and Local Etiquette

What should I know about local customs and etiquette?

Respecting Sámi traditions is important. Seek permission before taking photographs of people and be mindful of cultural sensitivities.

Sustainability and Environmental Impact

How do you support sustainable tourism?

We are committed to eco-friendly practices, including minimizing waste, conserving energy, and supporting local communities through our tours.

What can I do to minimize my environmental impact?

We encourage guests to reduce waste, respect wildlife, and follow guidelines provided by our guides to minimize environmental impact.

Xwander Suites

What do I need to take for a sauna?

Bring a towel and swimsuit. We can offer towels if necessary. If you want to wash after, take washing soap.

What is the transfer time from the Ivalo airport to Xwander Suites?

The transfer time from Ivalo Airport to the Xwander Suites is approximately 15 minutes.

Will I have access to Wi-Fi and mobile networks?

Free Wi-Fi is available in your accommodation. Mobile coverage is generally good in the area, though remote locations may have limited signal.

Additional Information

Extended Nordic Holidays

We offer the possibility to extend your holiday package to include visits to other Nordic destinations such as Helsinki, Oslo, Tromso, North Cape, and Kirkenes. Whether before or after your main holiday in Lapland, we can package the entire holiday, ensuring you experience a comprehensive Nordic adventure.

Incentive and MICE Travel

What services do you offer for corporate incentive travel?

We offer comprehensive packages for corporate incentive travel. Our tailored packages include team-building activities, meeting facilities, and unique experiences designed to motivate and reward your team.

Can you accommodate meetings and conferences?

Yes, we have venues suitable for meetings, conferences, and workshops. Our facilities are equipped with the necessary amenities to ensure a productive and comfortable environment for your business needs.

What activities are available for team-building?

We offer a variety of team-building activities such as ice fishing, snowshoeing, Northern Lights tours, and more. These activities are designed to promote teamwork, communication, and collaboration among your group.

Events, Honeymoons, Weddings, and Bachelor Parties

Do you offer packages for honeymoons and weddings?

Yes, we provide customized packages for honeymoons and weddings, including romantic activities, special accommodations, and personalized services to make your special day unforgettable.

Can you organize bachelor and bachelorette parties?

Absolutely! We can create bespoke packages for bachelor and bachelorette parties, offering a range of activities and experiences to celebrate in style. For bachelor and bachelorette parties we typically reserve private accommodations settings to ensure the best possible holidays experience for all parties 🙂

What special arrangements can be made for events?

We offer personalized services for various events, including tailored activities, special decorations, catering options, and more to ensure your event is memorable and unique.